Frequently Asked Questions
Your business depends on your network infrastructure. We provide proactive 24/7/365 monitoring of all your critical systems. In the event of a hardware failure or critical issue, we are notified immediately so we can make sure your network and systems are back online as quickly as possible.
Our Managed Services clients appreciate
- seamless continuous monitoring of technology performances
- virtual correction of most services resolved remotely
- known results for fixed cost
We provide Service Desk support for all our clients via client portal, email, and telephone. For faster resolution, we use remote control tools and other technologies. We will work to resolve your issue in an expedited fashion and if we cannot resolve over the phone we will send someone to your business to get the issue resolved.
Yes, we support Dell, HP, IBM and other name brand servers and desktops using Remote Monitoring and Management technologies. We also support most major-brand security peripherals, as well as SonicWall; Cisco/Linksys; Aruba; and Microsoft Windows Server.
We provide solutions to protect your network from malicious threats. We can provide reports to show status of averted threats on your network. Proactive ‘fire prevention’ beats reactive ‘fire extinguisher heroics’ every time.
With the amount of travel required today, remote access to your network is critical. We can configure a secure encrypted solution to allow remote users to securely access company resources.
Email has become extremely important for businesses today. If you have been without your email for even a short time, you would agree. We can migrate legacy email to Office 365 and other cloud-based email solutions. We can also work with you to evaluate options and determine the most cost effective solution for your business.